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What’s In a Number?

2 views | by Adi Bittan | posted on June 6, 2017 | under Info for Owners, Message Mate, Shopify, Texting for businesses

Owner Spotlight: Shoshana Wolff of All Spice, San Mateo

2 views | by David | posted on October 3, 2013 | under Owner Spotlight

Big Business Customer Service Mistakes – #2 Making Assumptions

1 view | by Adi Bittan | posted on July 7, 2014 | under Big Business Customer Service Mistakes

Receipts as Feedback Tools? 5 Reasons Why They Just Aren’t Good Enough

1 view | by Adi Bittan | posted on June 6, 2014 | under Info for Owners, Tech Update

3 Sources of Additional Sales Hiding in Your Existing Shopify Traffic & How to Capture Them

1 view | by Adi Bittan | posted on May 5, 2017 | under conversion, Customer Service Case Study, ecommerce, Message Mate, Messaging Stats, Shopify, Shopping Cart Abandonment

Top 10 Customer Complaints of 2012: #5 – Place Isn’t Clean

1 view | by David | posted on January 31, 2013 | under Uncategorized

6 Ways to Turn Holiday Gift Anxiety Into An Opportunity For Your Ecommerce Business

1 view | by Adi Bittan | posted on November 22, 2017 | under Uncategorized

Customer Service Case Study: Personalized Communication and the Coffee Wars

1 view | by Lisa Villarreal | posted on July 29, 2014 | under Customer Service Case Study

Live chat? More Like Dead Chat

1 view | by Adi Bittan | posted on July 14, 2016 | under Big Business Customer Service Mistakes, Message Mate, Texting for businesses

Messenger + OwnerListens

1 view | by Adi Bittan | posted on April 12, 2016 | under For Everyone, Messenger Integration, SMB, Social Media Management, Tech Update
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