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Customer Service Case Study: Remember the Positives

1 view | by Lisa Villarreal | posted on September 2, 2014 | under Business Learning Series, Customer Service Case Study, For Everyone, Info for Owners

Monitor Your Profiles Regularly

1 view | by Adi Bittan | posted on April 18, 2014 | under Business Learning Series, Info for Owners

How many people are Messaging?

1 view | by Eli | posted on April 8, 2016 | under Messaging Stats, Tech Update
Annoying live chat asks you to fill out a bunch of fields

Why Texting is so much better than live chat

1 view | by Adi Bittan | posted on June 7, 2017 | under ecommerce, Shopify, Uncategorized

Communication: Keys to the Customer Satisfaction Kingdom

1 view | by Shannan Guillory | posted on April 25, 2016 | under For Everyone, Info for Owners, Message Mate, SMB

2-Way Communication – What Papa John’s Did Wrong and What You Can Do Right!

1 view | by David | posted on December 11, 2012 | under Uncategorized

Can Your Business Afford to Quit Social Media?

1 view | by Adi Bittan | posted on April 4, 2014 | under Owner Spotlight, Social Media Management

Newegg doing customer support right by adding Facebook Messenger to its communication channels portfolio

1 view | by Eli | posted on April 7, 2016 | under Chat Bots, Info for Owners, Tech Update

5 excellent use cases for texting customers from Excel and Google Spreadsheets

1 view | by Adi Bittan | posted on August 31, 2017 | under Info for Owners, Texting for businesses

Throwback Thursday: Customer Service Edition #5

1 view | by Adi Bittan | posted on May 15, 2014 | under Throwback Thursday
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