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Customer Service Case Study: Personalized Communication and the Coffee Wars

4 views | by Lisa Villarreal | posted on July 29, 2014 | under Customer Service Case Study

Live chat? More Like Dead Chat

4 views | by Adi Bittan | posted on July 14, 2016 | under Big Business Customer Service Mistakes, Message Mate, Texting for businesses

GTM Message Mate GA

2 views | by Eli | posted on August 29, 2016 | under Info for Owners, Message Mate, Messaging Stats, Texting for businesses

What’s In a Number?

2 views | by Adi Bittan | posted on June 6, 2017 | under Info for Owners, Message Mate, Shopify, Texting for businesses

You’ve Got an SMS Number: Now What?

2 views | by David | posted on September 8, 2015 | under Uncategorized

Top 10 Customer Complaints of 2012: #4 – Food Is Not Hot Enough

2 views | by David | posted on February 5, 2013 | under Uncategorized
Annoying live chat asks you to fill out a bunch of fields

Why Texting is so much better than live chat

2 views | by Adi Bittan | posted on June 7, 2017 | under ecommerce, Shopify, Uncategorized

This Woman Tried Out TGIFriday’s Endless Appetizer Promotion. What Happened Next Isn’t Pretty…

1 view | by Adi Bittan | posted on July 28, 2014 | under For Everyone, Info for Owners

Top 10 Customer Complaints of 2012: #8 – Order is Wrong, Missing Items!

1 view | by David | posted on January 23, 2013 | under Uncategorized

The Art of Getting (Honest) Positive Reviews on Yelp

1 view | by David | posted on December 19, 2013 | under Info for Owners, Uncategorized
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