Is It Possible to Intercept Negative Reviews Before They Reach Yelp?

Today we are posting about an article written by Victoria Rossi at Software Advice on intercepting customer complaints before they reach Yelp. Take a look at some of the highlights in the slide deck below.

We, of course, wholeheartedly agree with the idea that negative reviews can be intercepted before they reach Yelp and other online review sites. Businesses currently using the OwnerListens system have seen that, when given the opportunity, customers warmly welcome the chance to communicate directly with owners and managers. Not on OwnerListens? Come join us!

Read the full article from the Customer Service Investigator blog here.

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