Companies’ social media profiles have recently experienced a surge in fake customer service accounts run by internet pranksters. These accounts have popped up on Target’s Facebook page, along with many other businesses’, and some, like the suspended parody account @UnitedAirHelp, have become increasingly visible during real customer service crises. The resulting posts and comments are
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To all of our new Owners with OwnerListens numbers! You’ve made a great choice in expanding your contact channels for customers, and your business is about to see great results. Don’t have an OwnerListens number? Get yours here Now that you’ve got the number, don’t just let it sit there – there’s no point in
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We are trilled to announce that OwnerListens is an official partner with AMEX for Small Business Saturday on November 29th! This year, we are proud to offer a free 3-month customer research study to merchants participating in Small Business Saturday! Throughout this study, OwnerListens will help businesses address their toughest customer issues and gain valuable customer insights,
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Check out what iPad POS provider Lavu is up to! In contrast to industry norms, Lavu’s POS system continues to add customization options as well as offer an open API for developers and peripheral extensions. This enables businesses particularly in restaurant and hospitality industries to tailor their POS system for their specific needs. What do you think
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Check out this great blog post on The Art of Getting (Honest) Positive Reviews on Yelp by Erin McDermott on Bank of America’s Small Business Community Blog featuring OwnerListens Co-Founder and CEO Adi Bittan. Have any additional advice to fellow business owners for how to get honest, positive reviews on sites such as Yelp? Original post written
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