Companies’ social media profiles have recently experienced a surge in fake customer service accounts run by internet pranksters. These accounts have popped up on Target’s Facebook page, along with many other businesses’, and some, like the suspended parody account @UnitedAirHelp, have become increasingly visible during real customer service crises. The resulting posts and comments are
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To all of our new Owners with OwnerListens numbers! You’ve made a great choice in expanding your contact channels for customers, and your business is about to see great results. Don’t have an OwnerListens number? Get yours here Now that you’ve got the number, don’t just let it sit there – there’s no point in
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We are trilled to announce that OwnerListens is an official partner with AMEX for Small Business Saturday on November 29th! This year, we are proud to offer a free 3-month customer research study to merchants participating in Small Business Saturday! Throughout this study, OwnerListens will help businesses address their toughest customer issues and gain valuable customer insights,
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Check out this great blog post on The Art of Getting (Honest) Positive Reviews on Yelp by Erin McDermott on Bank of America’s Small Business Community Blog featuring OwnerListens Co-Founder and CEO Adi Bittan. Have any additional advice to fellow business owners for how to get honest, positive reviews on sites such as Yelp? Original post written
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US laws and regulations impacting the daily operations of businesses change every year, and 2013 is certainly no exception. While not a spotlight year for referendums on a national level, results from 2013 measures on the state and regional levels will likely impact business operations as early as January 1st, 2014. It’s essential that businesses
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