This year’s Small Business Saturday (SBS) was a huge success!        Consumer awareness of Small Business Saturday jumped from 34% to 67% two weeks ago        47% of those aware of SBS shopped at small businesses on Saturday        Those who were aware spent $5.5 billion on Saturday Check
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Here at OwnerListens, we work with a lot of restaurant owners and managers who have come to trust us as a resource for how to maximize customer satisfaction, improve their reputation, and improve their business overall. By far, one of the most frequently asked questions is, “How do I respond to negative feedback?”. As most
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Over the last couple of weeks we’ve received incredible feedback for local business owners. From guests pointing out problems, to complaints about service – all of which have helped local businesses improve. Because of OwnerListens, owners have been able to address issues and prevent negative online reviews. Customers have enjoyed better service and the incredible
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OwnerListens focuses on small and medium businesses because we recognize the importance they play in the US Economy. Furthermore, we believe the way to help small  businesses improve is to “think local”. Research funded by the Office of Advocacy of the US Small Business Administration (SBA) shows that Small Business: Represents 99.7% of all firms
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A study by Harvard Professor Michael Luca reveals how much a negative online review can impact a business. In his working paper “Reviews, Reputation, and Revenue: The Case of Yelp.com” Professor Luca presents two key findings about the impact of consumer reviews on independent restaurants: A one-star increase in Yelp rating leads to a 5%
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