We interrupt our countdown of the Top Ten Customer Complaints in 2012 to write about an important development that could affect your business very soon. You may have heard that on January 15th, Facebook announced a new feature called GraphSearch and are now wondering, “How will this affect my business?”. In a nutshell, Graph Search
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Welcome back to our series on the top ten complaints about restaurants in 2012. If you missed the start of our countdown, check out #10 – Too Noisy. Next up on our countdown: # 9 – Decor needs updating We were genuinely surprised that this type of complaint ranked so high (higher than noise). Turns
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Just two weeks into 2013, we have already analyzed the customer feedbacks received by over 6000 businesses in 2012 and found some interesting trends. Turns out that when given the opportunity, customers are not just vocal about what they like, but also what they dislike. If you’re a business owner looking to improve and stay
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“Customer loyalty defines great organizations. The New Year will see brands using more advanced technology to communicate with and reward customers. Brands that develop streamlined communication with their customers, listen to what is being said, and reward loyalty will rise to the top.” –Hoyt Jones, president, Jersey Mike’s Subs With the best of 2012 rolling
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Last month, Papa John’s, one of America’s most well-known pizza chains, got themselves stuck with a $250 million class action lawsuit for spamming their customers with mass text messages that advertised pizza specials. Customers were angered after receiving a blast of up to 16 unwanted text messages in the middle of the night as part
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