Yearly Archives: 2016

Newegg doing customer support right by adding Facebook Messenger to its communication channels portfolio

April 7, 2016 | by Eli | Chat Bots, Info for Owners, Tech Update

How Newegg is upping its customer support game by adding Facebook Messenger for Business Newegg is a well known ecommerce retailer that focuses on electronics. It boasts more than 28 million registered customers and regularly touts its industry leading customer service ratings. Like any ecommerce merchant it faces competition from the likes of Amazon and
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Texting to the Rescue

March 15, 2016 | by Shannan Guillory | For Everyone, Message Mate

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Meet Jane. Jane gets up at 5:30am every morning. She makes coffee, gets ready for work, and grabs a bagel before her hour-long commute. As she goes about her day, she becomes frustrated with the growing laundry list of things she needs to get done. The dog needs to be groomed. The cat needs shots. Her daughter
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Message Mate 1.5 is here!

March 10, 2016 | by Eli | Info for Owners, Message Mate, SMB

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Message Mate 1.5 is here – with better desktop and tablet support We are very proud to announce a new version of Message Mate, Message Mate 1.5, which includes a whole new way of interacting with customers who are on desktops and tablets. Hang on, what’s Message Mate? Catch up here Message Mate is one of
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How to Stop Shopping Cart Abandonment

March 2, 2016 | by David | Business Learning Series, Info for Owners, Message Mate

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Shopping cart abandonment stinks! It can really take the wind out of your sails when you’ve worked hard to generate a high volume of traffic on your site, but the sales figures leave something to be desired. Why does this happen, and how can you fight back? The Problem Data collected by the Baymard Institute shows that
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Five Reasons Why Taking Reservations via Text Can Transform Your Business

February 23, 2016 | by Eli | Message Mate

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Stop overpaying for reservations Most restaurants that offer reservations do so through phone calls or dedicated software platforms. Both are flawed for several reasons. Most importantly, because customers don’t like having to call or download a dedicated app. Instead, customers prefer texting. Luckily for restaurants, texting has several advantages to current methods. Here are just
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