Tag Archives: customer service

Texting as an Accessibility Tool – The most important reason to add texting to your business

June 2, 2016 | by Adi Bittan | Info for Owners

Most of our posts are about why texting is better. Better for customers, better for businesses. Generate more sales, provide better service. Anyone following this blog already understands the benefits. This post is about a completely different and much more serious benefit of texting: accessibility. May is Mental Health Month which includes National Anxiety and Depression
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We’ve Got Your (Virtual Business) Numbers

May 26, 2016 | by Adi Bittan | Info for Owners, Tech Update

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Do you remember the awkward growth spurt you experienced at puberty? Your hands and feet grew but your body didn’t catch up yet; Your face flared up with pimples; Hair started growing in all sorts of places it hadn’t been before. We’ve all been there. Companies go through this too. Sudden growth spurts can cause
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Cat or Tiger? Which One is Your Business?

May 25, 2016 | by Shannan Guillory | Info for Owners, Message Mate

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Your business: Cat or Tiger? Your business might be doing just fine. But is just fine enough? How many customers are you losing by not getting back to them in time? How many sales have you missed? How many shopping carts have been abandoned to live out the rest of their days in limbo? The Four
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Don’t blame the dog

May 24, 2016 | by Eli | Big Business Customer Service Mistakes, Message Mate, Messaging Stats

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Stop making excuses Why are your sales not increasing as fast as you’d like? Why do you have so many abandoned carts? Excuses for ecommerce troubles are easy and plentiful. But usually, they’re about as useful as blaming the dog for eating your homework. Time to face two simple facts: 1. Over 50% of browsing/shopping is
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Stop Torturing Your Customers

May 24, 2016 | by Adi Bittan | Big Business Customer Service Mistakes, Message Mate

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You like customers right? You know – the people who buy your product/service and pay you. They’re kind of essential. You want more of them, right? So why make it difficult for potential customers to contact you? Go ahead and try contacting yourself from your website. How long does it take? Now do it on
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