Tag Archives: customer service

Newegg doing customer support right by adding Facebook Messenger to its communication channels portfolio

April 7, 2016 | by Eli | Chat Bots, Info for Owners, Tech Update

How Newegg is upping its customer support game by adding Facebook Messenger for Business Newegg is a well known ecommerce retailer that focuses on electronics. It boasts more than 28 million registered customers and regularly touts its industry leading customer service ratings. Like any ecommerce merchant it faces competition from the likes of Amazon and
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The Why and How of Messaging

January 29, 2016 | by Eli | Business Learning Series, Info for Owners, SMB

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The How (do you) and Why (should you) of Messaging Messaging is everywhere these days: SMS, WhatsApp, Messenger, Twitter and it seems new messaging platforms emerge every day. Since it’s where customers are, businesses naturally want to be there too. Luckily, messaging is cheap, cost effective, and customers prefer it to traditional methods of business communications (phone,
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Identifying Recurring Customer Needs: Customer Service Case Study

January 19, 2016 | by David | Customer Service Case Study, SMB

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Identifying recurring Customer Needs As a small business, it can be hard to keep track of everything going on in your operation. You’ve got a lot to do and not a lot of help doing it. When you’re all wrapped up in the day-to-day logistics of running your business, you might miss parts of the
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OwnerListens Online: Instant Customer Service

January 5, 2016 | by David | For Everyone, Messaging Stats, Texting for businesses

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The internet is everywhere There are over 3 billion people on the web, and it has invaded nearly every imaginable aspect of modern life. Babies are born with iPads in their tiny hands, smartphone users are projected to be comfortably in the billions, and most consumers research products online before they buy anything. In this day
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Everyone and Their Grandmother Texts

December 16, 2015 | by David | Texting for businesses

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Your business should too. It might sound like an easy solution to just use your own phone number for customers to text you, but it’s worth some extra thought. Here’s the OwnerListens advantage: we keep all contact info private, so neither the customer nor the business sees any personal number. If you’re a business owner,
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