Stop making excuses Why are your sales not increasing as fast as you’d like? Why do you have so many abandoned carts? Excuses for ecommerce troubles are easy and plentiful. But usually, they’re about as useful as blaming the dog for eating your homework. Time to face two simple facts: 1. Over 50% of browsing/shopping is
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You like customers right? You know – the people who buy your product/service and pay you. They’re kind of essential. You want more of them, right? So why make it difficult for potential customers to contact you? Go ahead and try contacting yourself from your website. How long does it take? Now do it on
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In our previous posts, we explained what chat bots are, why they’re exciting, and some of the challenges they present. In this post, we explore the “so what?” So, What Should Your Business Be Doing About Chat Bots? Definitely don’t ignore them. Whether you’re ecommerce, brick and mortar, or both, you should starting thinking about
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Chat Bots – The Challenges In our previous post we provided a brief explanation of what chat bots are and why there is such excitement about them. While chat bots are exciting, before you run out to get a bot for your business, it’s worthwhile to note a few of the challenges. To start, we need to
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Let’s talk about communication Communication defines how we connect with other people in our everyday lives. It’s not a word that is brought up as often as it should be when it comes to customer service. Sure, the average store defines great customer service as having inventory, and decent pricing, and while these things are important,
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