Owners, Consumers and Supporters, It’s been an incredible year here at OwnerListens. We’ve used the last hours of 2012 to reflect on our journey. Starting with a one location alpha test in January, we now have over 600 businesses listening in 30 US states and three Canadian provinces. Consumers have left over 6000 private feedback
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Last month, Papa John’s, one of America’s most well-known pizza chains, got themselves stuck with a $250 million class action lawsuit for spamming their customers with mass text messages that advertised pizza specials. Customers were angered after receiving a blast of up to 16 unwanted text messages in the middle of the night as part
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This year’s Small Business Saturday (SBS) was a huge success!        Consumer awareness of Small Business Saturday jumped from 34% to 67% two weeks ago        47% of those aware of SBS shopped at small businesses on Saturday        Those who were aware spent $5.5 billion on Saturday Check
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Here at OwnerListens, we work with a lot of restaurant owners and managers who have come to trust us as a resource for how to maximize customer satisfaction, improve their reputation, and improve their business overall. By far, one of the most frequently asked questions is, “How do I respond to negative feedback?”. As most
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Over the last couple of weeks we’ve received incredible feedback for local business owners. From guests pointing out problems, to complaints about service – all of which have helped local businesses improve. Because of OwnerListens, owners have been able to address issues and prevent negative online reviews. Customers have enjoyed better service and the incredible
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