Over the last couple of weeks we’ve received incredible feedback for local business owners. From guests pointing out problems, to complaints about service – all of which have helped local businesses improve. Because of OwnerListens, owners have been able to address issues and prevent negative online reviews. Customers have enjoyed better service and the incredible
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OwnerListens focuses on small and medium businesses because we recognize the importance they play in the US Economy. Furthermore, we believe the way to help small businesses improve is to “think local”. Research funded by the Office of Advocacy of the US Small Business Administration (SBA) shows that Small Business: Represents 99.7% of all firms
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A study by Harvard Professor Michael Luca reveals how much a negative online review can impact a business. In his working paper “Reviews, Reputation, and Revenue: The Case of Yelp.com” Professor Luca presents two key findings about the impact of consumer reviews on independent restaurants: A one-star increase in Yelp rating leads to a 5%
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A few months ago we set out on a journey to improve and promote direct communications between consumers and business owners. And now, the OwnerListens public beta is here! OwnerListens injects fairness and efficiency into the online review world by providing a tool for consumers to directly message business owners and have issues and comments
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