Owners, Consumers and Supporters, It’s been an incredible year here at OwnerListens. We’ve used the last hours of 2012 to reflect on our journey. Starting with a one location alpha test in January, we now have over 600 businesses listening in 30 US states and three Canadian provinces. Consumers have left over 6000 private feedback
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Last month, Papa John’s, one of America’s most well-known pizza chains, got themselves stuck with a $250 million class action lawsuit for spamming their customers with mass text messages that advertised pizza specials. Customers were angered after receiving a blast of up to 16 unwanted text messages in the middle of the night as part
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This year’s Small Business Saturday (SBS) was a huge success!        Consumer awareness of Small Business Saturday jumped from 34% to 67% two weeks ago        47% of those aware of SBS shopped at small businesses on Saturday        Those who were aware spent $5.5 billion on Saturday Check
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OwnerListens supports Small Business Saturday! Ever notice how the big retail stores tend to get all of the attention on Black Friday? People climbing over each other to grab a door-buster deal on this year’s hottest tech product or children’s toy? Well, we here at OwnerListens are much more excited about Small Business Saturday (SBS),
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Here at OwnerListens, we work with a lot of restaurant owners and managers who have come to trust us as a resource for how to maximize customer satisfaction, improve their reputation, and improve their business overall. By far, one of the most frequently asked questions is, “How do I respond to negative feedback?”. As most
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