Following on our Business Learning Series, which focused on how businesses can take control of their online reputation, we want to address some common customer service mistakes we see businesses make – on- and offline. While “Big Business” may be the most common offenders, businesses of all sizes and industries can learn from these mistakes
Read More
Great customer service is good for your business Though it seems obvious, many businesses aren’t doing customer service right despite their best intentions. As we (and many others) talk about extensively, excellent customer service holds rich rewards for businesses. Not only can you turn casual customers into loyal ones and keep the loyal customer happy
Read More
Recently, the feedback space got a little busier. We welcome more attention on customer feedback; we certainly think it is important. But it must be done right. Mediocre feedback solutions aren’t feedback solutions at all; they’re just annoyances for customers. Some of the newcomers to the customer feedback space are banking heavily on receipts to
Read More
Remember the 1995 action thriller Desperado starring Antonio Banderas? This fantastic funny scene from it end with the great line “Don’t people know not to come here?” https://www.youtube.com/watch?v=jyV68xKEj28
Last Wednesday I woke up to a flood of email. Not that my inbox is usually empty, but this was unusual. Clearly something big has happened when customers, employees, investors, partners and friends take time out of their morning to email you. Most common subject line: “Have you seen this?” (Is everyone taking writing cues
Read More