Throwback Thursday: Customer Service Edition #5
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What TBT series could be complete with a little Blues Brothers antics?!
With Liberty and Smartphones For All…
We were walking down the street with some friends debating where to head next after visiting a sick friend. Will it be a movie, pizza, bowling? Inevitably someone pulled out their phone, looks up a spot on Google or Yelp. Three of four arguments later, a spot that has at least 4 stars is picked.
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Throwback Thursday: Customer Service Edition #4
Remember CaddyShack? This caddy got quite a mouthful when he expected to get some food after caddying all day.
Encourage Customers to Engage
Customers who love your business can become your greatest advocates. With customer voice gaining more and more power due to the strengthening of social media, customer outreach and engagement is cardinal to business success. How do you do this? The simple answer is: just ask. Your number one job is to delight customers. Plain old
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Is Every Negative Experience a Possible Class Action?
A recent piece from NPR (here) discusses the practice of searching for potential class action plaintiffs through social media. Turns out posting about a negative experience can lead to being solicited to join a class action suit by a lawyer or an organization. Of course, as the piece mentions, filing a class action lawsuit is not
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