How important is your Google+ Page? If you’re a local business, it’s more important than you think. Google+? The barely used social network by Google? Why would that be important? All I hear about is how no one uses their Google+ profile. I’ve been ignoring it and I’m not even sure if my business has
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When a recent survey asked customers to dish about their worst experiences eating out, an overwhelming majority of diners told Consumer Reports that poor service was one of their biggest beefs. Surprising? Of course not. You don’t need a survey to tell you how important good service is. We all know how annoying it is
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In a fascinating rant on Craigslist, a restaurant details how it investigated why service had gotten slower over the years even though there was nothing new or different about its operating model. Complaints about slow service were of course finding their way onto review sites, which is bad for business. This restaurant happened to have kept surveillance video
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OwnerListens rep: “Hello dear business owner. We have a few complaints from customers to share with you. Would you like to hear them?” Business owner: “Who is this again?” OwnerListens rep: “I work for OwnerListens. We help customers reach you privately when they have a complaint they would like addressed. These customers prefer to give
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Once in a while our users or customers send us examples and testimonials from using the standard old feedback system. This one comes from an OwnerListens user in Ohio, and we weren’t sure whether to laugh or cry after reading it. Ever since I started using OwnerListens, I notice traditional feedback programs more than before.
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