Throwback Thursday: Customer Service Edition #4
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Remember CaddyShack? This caddy got quite a mouthful when he expected to get some food after caddying all day.
Author Archives: Adi Bittan
Business Learning Series – Lesson 6: Address Negative Reviews Immediately and Effectively
No matter what you do and how hard you try, negative reviews will inevitably appear sometimes. Some of them will be justified, some won’t be. All of them will be frustrating. Justified or not, as the owner or manager, you must not let the frustration get to you. Stay professional, count to ten if you
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Encourage Customers to Engage
Customers who love your business can become your greatest advocates. With customer voice gaining more and more power due to the strengthening of social media, customer outreach and engagement is cardinal to business success. How do you do this? The simple answer is: just ask. Your number one job is to delight customers. Plain old
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Is Every Negative Experience a Possible Class Action?
A recent piece from NPR (here) discusses the practice of searching for potential class action plaintiffs through social media. Turns out posting about a negative experience can lead to being solicited to join a class action suit by a lawyer or an organization. Of course, as the piece mentions, filing a class action lawsuit is not
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Throwback Thursday: Customer Service Edition #3
Today we go back to 1985 with the Interrupted Coffee scene from Back to the Future. “Are You Going to Order Something?” View clip here