Customers who love your business can become your greatest advocates. With customer voice gaining more and more power due to the strengthening of social media, customer outreach and engagement is cardinal to business success. How do you do this? The simple answer is: just ask. Your number one job is to delight customers. Plain old
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A recent piece from NPR (here) discusses the practice of searching for potential class action plaintiffs through social media. Turns out posting about a negative experience can lead to being solicited to join a class action suit by a lawyer or an organization. Of course, as the piece mentions, filing a class action lawsuit is not
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Today we go back to 1985 with the Interrupted Coffee scene from Back to the Future. “Are You Going to Order Something?” View clip here
One of the things consumers love most about OwnerListens is getting a response from an actual person, not a title or a brand. We believe that translates to social networks and review sites as well. Customers love knowing more about the person behind their meal, haircut, dental cleaning etc. Online profiles let you showcase the
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Second installment of Throwback Thursday Customer Service Series brings us back to 1982 with a scene from Fast Times at Ridgemont High.