OwnerListens rep: “Hello dear business owner. We have a few complaints from customers to share with you. Would you like to hear them?” Business owner: “Who is this again?” OwnerListens rep: “I work for OwnerListens. We help customers reach you privately when they have a complaint they would like addressed. These customers prefer to give
Read More
Once in a while our users or customers send us examples and testimonials from using the standard old feedback system. This one comes from an OwnerListens user in Ohio, and we weren’t sure whether to laugh or cry after reading it. Ever since I started using OwnerListens, I notice traditional feedback programs more than before.
Read More
A few days ago Facebook announced a new feature called “Save for Later”. It does exactly what its name suggests: allows users to save links from their feed. Another change that got less attention is the way places are displayed on mobile. When users on Facebook tag a place in their post, a map of
Read More
Remember when we told you about T.G.I. Friday’s new promotion “endless appetizers“? @caityweaver of Gawker took on the dangerous assignment of trying it out. What happened next isn’t pretty. While Friday’s got some free coverage with this (“earned media” as it’s called in PR speak) it also got some very public feedback. It’s amazing what
Read More
Here’s something to think about the next time you check your text messages. Wait…you’re checking them right now, aren’t you? Well, you’re not alone. Most people won’t make it through an article or blog post without checking at least once. In fact, according to ImpigerMobile.com, 90% of text messages get read within 3 minutes of
Read More