OwnerListens was designed to be dead simple for end users. On the consumer side, all someone needs to know is how to write an SMS text message or an instant message (if using the app). There’s no sign up, no settings to mess with, just launch, write and send. On the business side, the owner
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Groupon announced yesterday that it is beginning to roll out 7 million local businesses profile pages. Similar to a Yelp profile, businesses will be able to add their contact info, business hours, images and other information such as a menu. And, just like on Yelp, customers will be able to leave comments about the business
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Negative reviews have a direct effect on your business’ bottom line! Online review sites make it easy for anyone to share their opinion online where everyone can see it. Reviews will have an impact on your business regardless of whether they are true or false, positive or negative. A review might even be completely fake
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In a fascinating rant on Craigslist, a restaurant details how it investigated why service had gotten slower over the years even though there was nothing new or different about its operating model. Complaints about slow service were of course finding their way onto review sites, which is bad for business. This restaurant happened to have kept surveillance video
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OwnerListens rep: “Hello dear business owner. We have a few complaints from customers to share with you. Would you like to hear them?” Business owner: “Who is this again?” OwnerListens rep: “I work for OwnerListens. We help customers reach you privately when they have a complaint they would like addressed. These customers prefer to give
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