Your business: Cat or Tiger? Your business might be doing just fine. But is just fine enough? How many customers are you losing by not getting back to them in time? How many sales have you missed? How many shopping carts have been abandoned to live out the rest of their days in limbo? The Four
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Stop making excuses Why are your sales not increasing as fast as you’d like? Why do you have so many abandoned carts? Excuses for ecommerce troubles are easy and plentiful. But usually, they’re about as useful as blaming the dog for eating your homework. Time to face two simple facts: 1. Over 50% of browsing/shopping is
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You like customers right? You know – the people who buy your product/service and pay you. They’re kind of essential. You want more of them, right? So why make it difficult for potential customers to contact you? Go ahead and try contacting yourself from your website. How long does it take? Now do it on
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Let’s talk about communication Communication defines how we connect with other people in our everyday lives. It’s not a word that is brought up as often as it should be when it comes to customer service. Sure, the average store defines great customer service as having inventory, and decent pricing, and while these things are important,
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YOU NEED TO BUY SOMETHING. Maybe it’s a birthday present for your daughter, a replacement battery for the garage door remote, or simply just milk. Up until a few years ago, you would typically plan a trip to the store to purchase your desired items. You may have to drive there and search for parking
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