Customer Service Case Study: A Dream Come True

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What if you could text for pizza?

It sounds like every college student’s dream – virtually no effort involved other than lifting your thumb a few times and getting off the couch to pay the delivery man. You don’t have to fill out a poorly-designed online order form, delete photos from your phone to make room for a clunky app, or waste time on an agonizingly slow phone call. It might seem futuristic, but OwnerListens is making your pizza dreams a reality!

Many of our customers, especially pizza parlors, use OwnerListens SMS channels to take orders over text.

They’ve realized that other options just aren’t as popular and that texting is the easiest way for their customers to order remotely. We set up instant messaging for individual locations so you can order a large Meat Lovers and breadsticks conveniently and as close to effortlessly as possible. We see a lot of great exchanges just like this one:

Customer: “Hey there, I’m on my way home from work and would love to swing by to pick up dinner. Do you guys still have the 2-for-1 promo going on?”

Employee: “We do! What can I get started for you?”

Customer: “One large pepperoni and one large cheese. I’ll be there by 6:30.”

Employee: “Great! We’ll have your pizzas ready by the time you get here.”

In less than 5 minutes, the customer was able to successfully complete his order. Neither party had to waste time on a phone call, and as an added bonus, the employee got a record she could use to double-check the order before the customer arrived. Instant messaging saves both time and money for businesses and customers: businesses don’t have to run expensive call centers or pay per transaction in an app, and customers can get in touch with a real person instantly to ask about promotions and put in their orders. With texting, the complicated order process is simplified for businesses and consumers – just another way OwnerListens makes dreams come true.

How has OwnerListens made your dreams for your business possible? Share your story in the comments below!

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