Great customer service is good for your business Though it seems obvious, many businesses aren’t doing customer service right despite their best intentions. As we (and many others) talk about extensively, excellent customer service holds rich rewards for businesses. Not only can you turn casual customers into loyal ones and keep the loyal customer happy
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Recently, the feedback space got a little busier. We welcome more attention on customer feedback; we certainly think it is important. But it must be done right. Mediocre feedback solutions aren’t feedback solutions at all; they’re just annoyances for customers. Some of the newcomers to the customer feedback space are banking heavily on receipts to
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Today we are posting about an article written by Victoria Rossi at Software Advice on intercepting customer complaints before they reach Yelp. Take a look at some of the highlights in the slide deck below. 4 Tactics to Keep Customer Complaints Off Yelp from Software Advice We, of course, wholeheartedly agree with the idea that negative reviews
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Dear Friends, The year is off to a great start with many new businesses joining OL, updates to the app and website, and some very big announcements coming soon! Before we get to that, we’d like to take a moment to reflect on and share what the OL community accomplished in 2013. We are proud
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OwnerListens is an Official Partner of Small Business Saturday Sandwiched in between Black Friday and Cyber Monday sits Small Business Saturday. This year (the fourth for SBS), some majors retailers are opening their doors on Thanksgiving, which only emphasizes the need for a “shopping holiday” that focuses on real people in the community. You won’t
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