Author Archives: Adi Bittan

Receipts as Feedback Tools? 5 Reasons Why They Just Aren’t Good Enough

Recently, the feedback space got a little busier. We welcome more attention on customer feedback; we certainly think it is important. But it must be done right. Mediocre feedback solutions aren’t feedback solutions at all; they’re just annoyances for customers. Some of the newcomers to the customer feedback space are banking heavily on receipts to
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Is It Possible to Intercept Negative Reviews Before They Reach Yelp?

Today we are posting about an article written by Victoria Rossi at Software Advice on intercepting customer complaints before they reach Yelp. Take a look at some of the highlights in the slide deck below. 4 Tactics to Keep Customer Complaints Off Yelp from Software Advice We, of course, wholeheartedly agree with the idea that negative reviews
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