Carts get abandoned for a reason. You can close more sales if you find out why!
Does this sound familiar?
You’re sitting in front of the computer watching a live recording of a customer on your Shopify store. They got there by clicking a Facebook ad so they already cost you some money.
The customer is checking out a product. It’s one of your best sellers. You’re optimistic about the possibility of a sale. The customer is now looking at more info, examining sizing. Now they’re playing with color selection. Oooh.
Black screen. Bounce. The end.
Another sale that wasn’t made and for no apparent reason. Tack another one for the abandoned carts team.
Or, Maybe This?
You’re staring at you Shopify dashboard in disbelief. You’ve been testing out ads and finally found one that is a hit. Great conversion to cost ratio. Then…
POOF! Sales drop for no apparent reason
Should you keep paying for those Facebook ads?
You’ve read the blog posts, scoured forums and FB groups, even paid a guru, all to no avail. You have no idea why this is happening nor what to do about it.
The answer might be right under your nose…
The one thing you haven’t done yet is talk to customers directly. If only you could ask them what the holdup is, what’s keeping them from completing the sale, you could quickly fix it and be on your way to conversion heaven.
The Message Mate app can help you understand what is standing between your customer and the checkout button
The app is a simple unobstrusive texting widget that sits on your website and prompts customers to reach out if they need help. Because texting is so easy, customers actually use it!
Yes, they really will text you
We know, because we process thousands of text conversations for Shopify ecommerce stores every day. Conversations like these:
You will respond to the texts from your email or our dashboard or your cellphone
Reply from any browser
You will learn exactly what’s keeping customers on the fence
You will answer their questions & they will finish buying
More importantly, you will take those lessons and implement them to get more conversions
YES. Try it out free.
Or check out more conversations:
Ready now? Try it out free