A few weeks ago, we released a small app for Shopify called Message Mate. As any young piece of software, it experienced some growing pains but is finally finding its sweet spot and garnering enthusiastic users.
Then yesterday, we got an app review that totally blew us away. It is such an awesome and detailed review that it doesn’t require an intro and we are pasting it here for the world to see 🙂
A huge thank you to John from TBD Liquids for the kind words.
Seriously awesome app!! Fantastic developers as well! They worked with me one on one to get everything setup and made sure everything was tweaked to my liking. Since it’s a newer app, it had a few bugs. Each time I emailed the developer, I got a reply within minutes and within a few hours the bug was fixed. I’ve never had better service with an app before.
Pricing is VERY reasonable. I have it setup for my whole customer service team and everyone took to it quickly. It’s quite simple really. The app has three methods of communication you can use –
1. Email (Super convenient) – Automatically removes email signatures, it works great!
2. Text Message (Convenient) – I have it turned off for me, but one of my at-home customer service people uses it and lets me know if there’s something I or someone else needs to respond to ASAP. Customers love that they can text us, and I love that I don’t have to pay for another cell phone plan or use google voice to forward texts to my phone.
3. Through their website – ownerlistens.com. I’m honestly surprised at how good the UI is there. For a new app, it’s incredibly polished. I like using the website sometimes when I’m doing other things in my email already, or don’t feel like typing on my phone keyboard. Once again, my CS team took to it right away and most prefer using it when they’re at their workstations (rather than email/text). It’s great to have this alternative, makes it easy to see all the conversations and mark them as resolved.
I’ve seen a few other txt/sms apps here, but nothing has come close to the functionality that Message Mate provides. Plus, it’s quite a bit cheaper than the normal pay per text plans. The app also installs a little button on your website that pops out on first load to let customer’s know they can text us if they have questions. Our Customers have taken to it since day 1, they love that they can get replies quickly via their phone, rather than having to refresh their email until they get a reply. They can go out, get dinner, etc. and as soon as one of us see’s it, they get their answer.
Lastly, I like that I as the owner/admin can see everything. All of the conversations my team has are viewable by everyone. This puts me at ease because I can make sure the information they’re giving people is correct. For instance, one of my team members gave somebody the wrong information, I was able to jump into the conversation and give them the right information.
Anyhow, thank you David & Eli, without Owner Listen’s we would probably have to deal with a LOT more phone calls. Text messaging is cheaper, more convenient, and generally preferred by customers. Great job!
Note: I was not compensated or rewarded for leaving this review. All statements I’ve made are of my own opinion. I really believe in this app and it’s honestly the first app I’ve been so pleased with that I’ve left a review.