Throwback Thursday: Customer Service Edition #5
What TBT series could be complete with a little Blues Brothers antics?!
What TBT series could be complete with a little Blues Brothers antics?!
We were walking down the street with some friends debating where to head next after visiting a sick friend. Will it be a movie, pizza, bowling? Inevitably someone pulled out their phone, looks up a spot on Google or Yelp. Three of four arguments later, a spot that has at least 4 stars is picked.
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At OwnerListens we always say that “feedback is a gift” and we mean it. What could be better than someone telling you the truth about your business? Mistakes happen and if you don’t know about them, you’re missing out on important information. Compliments and suggestions can be just as valuable as complaints, so treat them
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Remember CaddyShack? This caddy got quite a mouthful when he expected to get some food after caddying all day.
No matter what you do and how hard you try, negative reviews will inevitably appear sometimes. Some of them will be justified, some won’t be. All of them will be frustrating. Justified or not, as the owner or manager, you must not let the frustration get to you. Stay professional, count to ten if you
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