In our previous posts, we explained what chat bots are, why they’re exciting, and some of the challenges they present. In this post, we explore the “so what?” So, What Should Your Business Be Doing About Chat Bots? Definitely don’t ignore them. Whether you’re ecommerce, brick and mortar, or both, you should starting thinking about
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Chat Bots – The Challenges In our previous post we provided a brief explanation of what chat bots are and why there is such excitement about them. While chat bots are exciting, before you run out to get a bot for your business, it’s worthwhile to note a few of the challenges. To start, we need to
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How Newegg is upping its customer support game by adding Facebook Messenger for Business Newegg is a well known ecommerce retailer that focuses on electronics. It boasts more than 28 million registered customers and regularly touts its industry leading customer service ratings. Like any ecommerce merchant it faces competition from the likes of Amazon and
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