Here’s something to think about the next time you check your text messages. Wait…you’re checking them right now, aren’t you? Well, you’re not alone. Most people won’t make it through an article or blog post without checking at least once. In fact, according to ImpigerMobile.com, 90% of text messages get read within 3 minutes of
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In a New York Times op-ed, David Brooks chronicles the evolution of trust from close circles of friends and family, to trust in brands and in strangers based on online reviews as evidenced by the emerging peer to peer economy (Airbnb, Lyft, Uber are prime example). He observes that among other things this new economy is
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This is the second installment of our series: Big Business Customer Service Mistakes. Businesses have, for the most part, built systems to allow customers to provide feedback. That’s a great first step, but making that feedback experience a good one for the customer is the next. Avoiding this mistakes will help! Making Assumptions: Mislabeling Customer Feedback
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We’re staying in 1995 with this fun scene starring Chris Farley and David Spade from Tommy Boy. In this 2-for-1 special you’ll also get a lesson on sales. http://www.wingclips.com/movie-clips/tommy-boy/diner-pitch
Following on our Business Learning Series, which focused on how businesses can take control of their online reputation, we want to address some common customer service mistakes we see businesses make – on- and offline. While “Big Business” may be the most common offenders, businesses of all sizes and industries can learn from these mistakes
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